Transparent Pricing
Choose the Right Plan
for Your Business
No hidden fees. No lock-in contracts. Just straightforward IT support packages designed for South East Queensland businesses.
Microsoft 365 & Google Workspace
Client portal access
No lock-in contracts
Transparent Pricing
Choose the Right Plan
for Your Business
No hidden fees. No lock-in contracts. Just straightforward IT support packages designed for South East Queensland businesses.
Microsoft 365 & Google Workspace
Client portal access
No lock-in contracts
Select Your Package
Select Your Package
Simple, Scalable
IT Support Packages
From essential protection to white-glove service. Choose the package that fits your business today, scale up as you grow.
Compare Our Packages
Find the perfect IT support plan for your business needs
Features
Core
$89/mo
Per user, billed monthly
Most Popular
Protect
$149/mo
Per user, billed monthly
Premium
$199/mo
Per user, billed monthly
Productivity & Collaboration
Microsoft 365 / Google Workspace
Microsoft 365 / Google Workspace
Complete management of your productivity suite including user provisioning, licensing, security settings, and ongoing support.
Example: We handle adding new staff to Microsoft 365, configuring their email, setting up Teams, managing licenses, and ensuring security policies are applied.
✓
✓
✓
Email Signatures
Email Signatures
Centrally managed, branded email signatures across your organization. Ensures consistency and professionalism in every email.
Example: Every staff member automatically gets your company logo, contact details, social media links, and legal disclaimers in their email signature without manual setup.
—
Standard
Centralized signatures & marketing banners
Premium
Advanced analytics, CRM integration included
Password Management
Password Management
Secure password vault for your team to store and share passwords safely. Eliminates sticky notes and insecure password sharing.
Example: Store your company's WiFi password, shared software logins, and vendor accounts in an encrypted vault accessible only to authorized staff.
—
Keeper Business
Encrypted password vault management
Keeper Business Pro
Everything + BreachWatch dark monitoring
Cybersecurity
Managed Endpoint Security
Antivirus & threat protection
Managed Endpoint Security
Antivirus and threat protection on all computers and devices. We monitor, update, and respond to threats automatically.
Example: If ransomware tries to encrypt files on a laptop, ESET blocks it instantly and alerts us. We investigate and remediate without disrupting your team.
Protect Complete
Business protection
MDR Complete
Advanced protection suite
MDR Ultimate
24/7 monitored response
Email Security
Phishing, malware & impersonation protection
Email Security
Protection against phishing emails, malware attachments, and business email compromise. Scans every email before it reaches your inbox.
Example: A fake invoice from a spoofed supplier email gets blocked automatically. Your finance team never sees it, preventing potential wire fraud.
Advanced - Email Only
Phishing, malware & impersonation protection
Advanced
Phishing, malware & impersonation protection
Complete
With Data Loss Protection
DNS Filtering & Web Protection
DNS Filtering & Web Protection
Blocks access to malicious and inappropriate websites before they load. Protects against malware downloads and phishing sites.
Example: An employee clicks a phishing link in an email. DNS filtering blocks the malicious website from loading, preventing credential theft.
—
✓
✓
Security Awareness Training
Security Awareness Training
Online training modules teaching staff to recognize phishing, social engineering, and other cyber threats. Tracks completion and scores.
Example: Monthly 10-minute modules teach staff how to spot fake invoices, suspicious links, and CEO fraud attempts, reducing human error.
—
✓
✓
Simulated Phishing Campaigns
Simulated Phishing Campaigns
We send fake phishing emails to test how your team responds. Anyone who clicks gets immediate training on what to watch for.
Example: We send a fake "urgent invoice" email. Staff who click are shown why it was suspicious and get tips to avoid real attacks.
—
✓
✓
Penetration Testing
Penetration Testing
Ethical hackers test your systems for vulnerabilities. You get a detailed report of findings and remediation steps.
Example: Annual penetration test reveals an unpatched server exposing sensitive data. We provide a fix plan and verify closure before next test.
—
—
✓
Monitoring & Device Management
Remote Monitoring & Alerts
Remote Monitoring & Alerts
We monitor your servers, computers, and network devices 24/7. Automated alerts notify us of issues before they impact your team.
Example: Server disk space hits 85% at midnight. We get an alert, clear old backups, and free up space before staff arrive in the morning.
Can be added as an optional add-on
✓
✓
Patch Management
Patch Management
We test and deploy Windows updates, software patches, and security fixes on a regular schedule to keep systems secure and stable.
Example: Microsoft releases critical security patches. We test them, schedule deployment during off-hours, and verify installation across all computers.
—
✓
✓
Backup & Recovery
Cloud Backup
Microsoft 365 / Google Workspace
Cloud Backup
Automated daily backups of your Microsoft 365 or Google Workspace data to secure cloud storage. Recover deleted emails, files, and contacts.
Example: Employee accidentally deletes important emails from 3 months ago. We restore them from backup within 30 minutes, no data loss.
Backup Suite
Email Backup
Backup Plus Suite
Email Backup + Email Archive
Full Backup Suite
Email Backup + Email Archive + Entra Backup
Support & Service
Help Desk Support
Help Desk Support
Direct phone and email support for IT issues. Business hours for Core/Protect, priority response for Premium.
Example: Staff member can't access email. They call the help desk, we remote in, diagnose the issue, and fix it while they wait.
Business Hours
9am - 5pm
P.A.Y.G
Business Hours
9am - 5pm
Included
Priority Support
Included
Remote Support
Remote Support
We connect to your computers remotely to diagnose and fix issues without needing to be on-site.
Example: Printer won't connect to laptop. We remote in, reinstall drivers, test printing, and resolve the issue in 10 minutes.
Standard
9am - 5pm
P.A.Y.G
Standard
9am - 5pm
Included
Unlimited
Included
Dedicated Account Manager
Dedicated Account Manager
A single point of contact who knows your business, understands your systems, and coordinates all IT services.
Example: Planning office expansion? Your account manager coordinates hardware procurement, network setup, and user provisioning in one conversation.
—
—
✓
Priority Escalation Path
Priority Escalation Path
Critical issues bypass the queue and go straight to senior engineers. Faster resolution when you need it most.
Example: Your email server goes down at 2PM. Premium customers get immediate escalation to senior staff, not the standard ticket queue.
—
—
✓
Reporting & Strategy
Monthly Reporting
Monthly Reporting
Monthly summary of support tickets, system health, security events, patch status, and recommendations delivered via your client portal.
Example: View last month's 12 resolved tickets, 99.8% server uptime, 3 security alerts blocked, and upcoming hardware refresh recommendations.
✓
✓
✓
Business Reviews
Business Reviews
Regular meetings to review IT performance, discuss upcoming projects, and align technology with business goals.
Example: Quarterly review covers last 3 months' performance, upcoming office expansion requirements, and budget planning for next financial year.
Quarterly Strategic Check-ins
Quarterly Strategic Check-ins
Monthly Strategic Check-ins
IT Roadmap Planning
IT Roadmap Planning
Strategic planning document outlining 12-24 month technology initiatives, upgrades, and investments aligned with business growth.
Example: Roadmap identifies server refresh in Q2, cloud migration in Q3, and new office network in Q4 with budget estimates for each.
—
—
✓
Get Started
Send us your details and we’ll contact you about the selected package.
Compare Our Packages
Find the perfect IT support plan for your business needs
Features
Core
$89/mo
Per user, billed monthly
Most Popular
Protect
$149/mo
Per user, billed monthly
Premium
$199/mo
Per user, billed monthly
Productivity & Collaboration
Microsoft 365 / Google Workspace
Microsoft 365 / Google Workspace
Complete management of your productivity suite including user provisioning, licensing, security settings, and ongoing support.
Example: We handle adding new staff to Microsoft 365, configuring their email, setting up Teams, managing licenses, and ensuring security policies are applied.
✓
✓
✓
Email Signatures
Email Signatures
Centrally managed, branded email signatures across your organization. Ensures consistency and professionalism in every email.
Example: Every staff member automatically gets your company logo, contact details, social media links, and legal disclaimers in their email signature without manual setup.
—
Standard
Centralized signatures & marketing banners
Premium
Advanced analytics, CRM integration included
Password Management
Password Management
Secure password vault for your team to store and share passwords safely. Eliminates sticky notes and insecure password sharing.
Example: Store your company's WiFi password, shared software logins, and vendor accounts in an encrypted vault accessible only to authorized staff.
—
Keeper Business
Encrypted password vault management
Keeper Business Pro
Everything + BreachWatch dark monitoring
Cybersecurity
Managed Endpoint Security
Antivirus & threat protection
Managed Endpoint Security
Antivirus and threat protection on all computers and devices. We monitor, update, and respond to threats automatically.
Example: If ransomware tries to encrypt files on a laptop, ESET blocks it instantly and alerts us. We investigate and remediate without disrupting your team.
Protect Complete
Business protection
MDR Complete
Advanced protection suite
MDR Ultimate
24/7 monitored response
Email Security
Phishing, malware & impersonation protection
Email Security
Protection against phishing emails, malware attachments, and business email compromise. Scans every email before it reaches your inbox.
Example: A fake invoice from a spoofed supplier email gets blocked automatically. Your finance team never sees it, preventing potential wire fraud.
Advanced - Email Only
Phishing, malware & impersonation protection
Advanced
Phishing, malware & impersonation protection
Complete
With Data Loss Protection
DNS Filtering & Web Protection
DNS Filtering & Web Protection
Blocks access to malicious and inappropriate websites before they load. Protects against malware downloads and phishing sites.
Example: An employee clicks a phishing link in an email. DNS filtering blocks the malicious website from loading, preventing credential theft.
—
✓
✓
Security Awareness Training
Security Awareness Training
Online training modules teaching staff to recognize phishing, social engineering, and other cyber threats. Tracks completion and scores.
Example: Monthly 10-minute modules teach staff how to spot fake invoices, suspicious links, and CEO fraud attempts, reducing human error.
—
✓
✓
Simulated Phishing Campaigns
Simulated Phishing Campaigns
We send fake phishing emails to test how your team responds. Anyone who clicks gets immediate training on what to watch for.
Example: We send a fake "urgent invoice" email. Staff who click are shown why it was suspicious and get tips to avoid real attacks.
—
✓
✓
Penetration Testing
Penetration Testing
Ethical hackers test your systems for vulnerabilities. You get a detailed report of findings and remediation steps.
Example: Annual penetration test reveals an unpatched server exposing sensitive data. We provide a fix plan and verify closure before next test.
—
—
✓
Monitoring & Device Management
Remote Monitoring & Alerts
Remote Monitoring & Alerts
We monitor your servers, computers, and network devices 24/7. Automated alerts notify us of issues before they impact your team.
Example: Server disk space hits 85% at midnight. We get an alert, clear old backups, and free up space before staff arrive in the morning.
Can be added as an optional add-on
✓
✓
Patch Management
Patch Management
We test and deploy Windows updates, software patches, and security fixes on a regular schedule to keep systems secure and stable.
Example: Microsoft releases critical security patches. We test them, schedule deployment during off-hours, and verify installation across all computers.
—
✓
✓
Backup & Recovery
Cloud Backup
Microsoft 365 / Google Workspace
Cloud Backup
Automated daily backups of your Microsoft 365 or Google Workspace data to secure cloud storage. Recover deleted emails, files, and contacts.
Example: Employee accidentally deletes important emails from 3 months ago. We restore them from backup within 30 minutes, no data loss.
Backup Suite
Email Backup
Backup Plus Suite
Email Backup + Email Archive
Full Backup Suite
Email Backup + Email Archive + Entra Backup
Support & Service
Help Desk Support
Help Desk Support
Direct phone and email support for IT issues. Business hours for Core/Protect, priority response for Premium.
Example: Staff member can't access email. They call the help desk, we remote in, diagnose the issue, and fix it while they wait.
Business Hours
9am - 5pm
P.A.Y.G
Business Hours
9am - 5pm
Included
Priority Support
Included
Remote Support
Remote Support
We connect to your computers remotely to diagnose and fix issues without needing to be on-site.
Example: Printer won't connect to laptop. We remote in, reinstall drivers, test printing, and resolve the issue in 10 minutes.
Standard
9am - 5pm
P.A.Y.G
Standard
9am - 5pm
Included
Unlimited
Included
Dedicated Account Manager
Dedicated Account Manager
A single point of contact who knows your business, understands your systems, and coordinates all IT services.
Example: Planning office expansion? Your account manager coordinates hardware procurement, network setup, and user provisioning in one conversation.
—
—
✓
Priority Escalation Path
Priority Escalation Path
Critical issues bypass the queue and go straight to senior engineers. Faster resolution when you need it most.
Example: Your email server goes down at 2PM. Premium customers get immediate escalation to senior staff, not the standard ticket queue.
—
—
✓
Reporting & Strategy
Monthly Reporting
Monthly Reporting
Monthly summary of support tickets, system health, security events, patch status, and recommendations delivered via your client portal.
Example: View last month's 12 resolved tickets, 99.8% server uptime, 3 security alerts blocked, and upcoming hardware refresh recommendations.
✓
✓
✓
Business Reviews
Business Reviews
Regular meetings to review IT performance, discuss upcoming projects, and align technology with business goals.
Example: Quarterly review covers last 3 months' performance, upcoming office expansion requirements, and budget planning for next financial year.
Quarterly Strategic Check-ins
Quarterly Strategic Check-ins
Monthly Strategic Check-ins
IT Roadmap Planning
IT Roadmap Planning
Strategic planning document outlining 12-24 month technology initiatives, upgrades, and investments aligned with business growth.
Example: Roadmap identifies server refresh in Q2, cloud migration in Q3, and new office network in Q4 with budget estimates for each.
—
—
✓
Get Started
Send us your details and we’ll contact you about the selected package.
Additional Services
Extend Your IT Support with These Services
Add these services to any package or purchase standalone. Everything managed by your local Brisbane team.
Foniex
Hosting & Domain Names
Fast Australian hosting, domain management, DNS, SSL certificates, backups, and business website infrastructure — all managed locally.
- Australian web hosting with local support
- Domain registration & renewals
- Acronis hourly backup options
- AutoSSL & Fortinet firewall included
From $16.50 /month
✓ Works with all packages
•
✓ 99.9% uptime SLA
yourbusiness.com.au
Hosting Active
Kizutel
Internet & Business Phone Systems
Enterprise-grade NBN & fibre internet plus modern VoIP phone systems through Kizutel and Foniex — keeping your Brisbane business connected.
- Business NBN & fibre connections
- VoIP phone systems with Teams integration
- Static IPs & SLA-backed uptime
- Call recording & mobile apps
From $29 /user/month
✓ No lock-in contracts
•
✓ Local support team
All Connected
High Speed
03
Zero Dawn Security
Cameras, Alarms & Access Control
CCTV, alarms, access control, and remote viewing solutions through Zero Dawn Security — protecting Brisbane businesses since 2018.
- IP security camera systems
- Business alarm systems
- Access control & door entry
- Remote monitoring & cloud recording
Custom quotes available
✓ Free site assessment
•
✓ Pairs with any package
Access Granted
System Armed
04
Hardware Procurement
Business laptops, desktops, servers, networking equipment — pre-configured, delivered, and supported by our local Brisbane team.
- Laptops & desktops for business
- Servers & enterprise networking
- Pre-configured & ready to deploy
- Warranty support & asset tracking
Volume business pricing
✓ Volume discounts
•
✓ Available with all packages
Laptop
Switch
Server
05
Project Work
Office relocations, server migrations, WiFi deployments, infrastructure upgrades — fixed-price project work delivered on time.
- Office & site relocations
- Server & cloud migrations
- Enterprise WiFi deployments
- Network infrastructure upgrades
Fixed project quotes
✓ Fixed-price quotes
•
✓ Can combine with packages
Scope
Deploy
Test
Support
Network Upgrade
Migration Complete
Additional Services
Extend Your IT Support with These Services
Add these services to any package or purchase standalone. Everything managed by your local Brisbane team.
Foniex
Hosting & Domain Names
Fast Australian hosting, domain management, DNS, SSL certificates, backups, and business website infrastructure — all managed locally.
- Australian web hosting with local support
- Domain registration & renewals
- Acronis hourly backup options
- AutoSSL & Fortinet firewall included
From $16.50 /month
✓ Works with all packages
•
✓ 99.9% uptime SLA
yourbusiness.com.au
Hosting Active
Kizutel
Internet & Business Phone Systems
Enterprise-grade NBN & fibre internet plus modern VoIP phone systems through Kizutel and Foniex — keeping your Brisbane business connected.
- Business NBN & fibre connections
- VoIP phone systems with Teams integration
- Static IPs & SLA-backed uptime
- Call recording & mobile apps
From $29 /user/month
✓ No lock-in contracts
•
✓ Local support team
All Connected
High Speed
03
Zero Dawn Security
Cameras, Alarms & Access Control
CCTV, alarms, access control, and remote viewing solutions through Zero Dawn Security — protecting Brisbane businesses since 2018.
- IP security camera systems
- Business alarm systems
- Access control & door entry
- Remote monitoring & cloud recording
Custom quotes available
✓ Free site assessment
•
✓ Pairs with any package
Access Granted
System Armed
04
Hardware Procurement
Business laptops, desktops, servers, networking equipment — pre-configured, delivered, and supported by our local Brisbane team.
- Laptops & desktops for business
- Servers & enterprise networking
- Pre-configured & ready to deploy
- Warranty support & asset tracking
Volume business pricing
✓ Volume discounts
•
✓ Available with all packages
Laptop
Switch
Server
05
Project Work
Office relocations, server migrations, WiFi deployments, infrastructure upgrades — fixed-price project work delivered on time.
- Office & site relocations
- Server & cloud migrations
- Enterprise WiFi deployments
- Network infrastructure upgrades
Fixed project quotes
✓ Fixed-price quotes
•
✓ Can combine with packages
Scope
Deploy
Test
Support
Network Upgrade
Migration Complete