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Transparent Pricing

Transparent pricing.
Real support.
No surprises.

Most businesses come to us after years of not knowing what their IT support actually covers — until something breaks. Every package is clearly defined, fixed monthly per user, and backed by a team with a guaranteed response time.

View Packages Compare All Inclusions Additonal Services
Guaranteed response times
No lock-in contracts
Local Brisbane support
Client portal access


Core — $89/user/mo

Essential IT cover

For small businesses that need reliable day-to-day IT management, baseline security and business-hours help when things go wrong.

Elevate — $149/user/mo

The smart middle choice

For growing businesses that want proactive support, stronger cybersecurity and fewer recurring IT headaches. Most clients land here.

Complete — $199/user/mo

Fully managed partnership

For businesses that need priority support, advanced protection, strategic planning and one person who knows their business inside out.

Managed IT Packages

Choose the right level of protection, support and certainty.

Every package includes Microsoft 365 Business Premium or Google Workspace — what changes is how much we do with it.

Core
Reliable IT foundations for growing businesses.
$89/mo
Per user, billed monthly
Best for Businesses that need professional Microsoft 365 management, essential cyber protection and predictable help desk access.
Helps you
  • ✓Keep email, users and cloud apps managed properlyMicrosoft 365 or Google Workspace management
  • ✓Protect devices from malware and cyber threatsManaged endpoint protection
  • ✓Reduce phishing and malicious email riskAdvanced email security
  • ✓Recover deleted cloud emails and files when neededMicrosoft 365 cloud backup
  • ✓Catch device issues before they become bigger problemsRemote monitoring and alerts
  • ✓Keep business systems updated and more securePatch management
  • ✓Get help from a local support team during business hoursBusiness hours help desk
View Core Plan Details
Most Popular
Elevate
Proactive support and stronger cyber protection.
$149/mo
Per user, billed monthly
Best for Businesses that rely on technology every day and want fewer disruptions, stronger security and included support.
Helps you
  • Includes everything in Core
  • ✓Detect and respond to threats faster24/7 security monitoring and response
  • ✓Get support included — not billed every timeBusiness hours help desk included
  • ✓Improve recovery and email retentionEnhanced backup with email archive
  • ✓Stop passwords being stored in browsers or sticky notesKeeper password management
  • ✓Block dangerous websites before staff can reach themDNS filtering and web protection
  • ✓Train staff to recognise phishing and cyber scamsSecurity awareness training
  • ✓Test and improve your team's phishing readinessSimulated phishing campaigns
  • ✓Keep every staff email looking professional and consistentCentral email signature management
View Elevate Plan Details
Complete
Fully managed IT for businesses that want priority support.
$199/mo
Per user, billed monthly
Best for Businesses that want a more strategic IT partner, stronger data protection and priority escalation when issues matter.
Helps you
  • Includes everything in Core and Elevate
  • ✓Protect sensitive data from leaving the business accidentallyComplete email security with data loss prevention
  • ✓Improve recovery across email, archives and identity dataFull backup suite including Entra backup
  • ✓Strengthen email brand consistency and campaign visibilityPremium email signatures with analytics
  • ✓Find security weaknesses before attackers doAnnual penetration testing
  • ✓Have one accountable contact who understands your businessDedicated account manager
  • ✓Get remote support without watching the clockUnlimited remote support
  • ✓Plan technology upgrades before they become urgentIT roadmap planning
  • ✓Move critical issues to senior support fasterPriority escalation path
View Complete Plan Details

Not sure which plan is right for you? We can map the right level of support to your team size, risk and current setup.

Request a Business Technology Review
No minimum users Start from one user
No lock-in contracts Flexible monthly service
Change plans as needed Core, Elevate or Complete
Built for growth Sole traders to 250+ users


Why ATS Systems

One accountable team for the technology your business relies on.

Most businesses don't want more IT jargon. They want systems that work, people who respond, and a provider that takes responsibility — across support, security, cloud, phones and internet.

Less vendor finger-pointing

IT, phones, internet, cloud and security managed under one support relationship — one number to call.

Security built in, not bolted on

Every package includes cybersecurity foundations, with stronger protection as your risk profile increases.

No bill shock

Fixed monthly per user. What's included and what's optional is visible before you commit — no surprises on the invoice.

Local, practical support

Brisbane-based team. We understand how SMBs actually operate — not just how to close tickets.



Full Plan Comparison

What's included in each package

Hover over any feature to see what it means for your business — with real examples.

Plan Inclusions
Core
Essential IT cover
$89/mo
Per user
Most Popular
Elevate
Proactive IT & security
$149/mo
Per user
Complete
Fully managed partnership
$199/mo
Per user
Business Fit & Outcomes
Best forWho this package suits
Small teams needing IT basics covered
Growing businesses wanting proactive cover
Businesses needing full management and planning
Support modelHow support is delivered
Business hoursBilled per incident
Business hoursIncluded
Priority supportIncluded
Cybersecurity levelOverall protection position
Essential protection
Advanced protection
Maximum protection
IT strategy guidancePlanning and review cadence
Quarterly check-ins
Quarterly check-ins
Monthly check-ins+ roadmap planning
Keep Your Team Working
Microsoft 365 & Google Workspace Management Email, users and cloud apps — fully managed for you
Microsoft 365 & Google Workspace Management
Complete management of your Microsoft 365 or Google Workspace environment — user accounts, licensing, security settings, and day-to-day admin handled for you.
Example: New staff member starting Monday? We have their email, app access, and security settings ready before they walk in the door.
✓
✓
✓
Consistent Email Signatures Every email looks professional, automatically
Consistent Email Signatures
Centrally managed, branded signatures across your entire team. Your logo, contact details, and disclaimers — consistent on every email sent, no manual setup required.
Example: New staff member sends their first email on day one — signature is already correct, branded, and consistent with the rest of the team.
—
StandardBranded signatures & banners
Advanced+ analytics & CRM integration
Password Management No more sticky notes or shared spreadsheets
Password Management
A secure, encrypted vault for every staff member. Store and share credentials safely — no more emailing passwords or writing them down.
Example: Staff member needs the shared social media login. They find it in the vault in seconds — no passwords sent over email or Teams.
—
Keeper BusinessEncrypted vault for every user
Keeper Business Pro+ dark web breach monitoring
Protect Your Business from Cyber Threats
Device Protection Every computer protected — threats blocked automatically
Device Protection
Antivirus and threat protection on every computer and device. We monitor, update, and respond to threats automatically — your team keeps working while we handle it.
Example: Ransomware tries to encrypt files on a laptop. It's blocked instantly, we're alerted, and we investigate — your team doesn't notice a thing.
Business ProtectionAntivirus & threat detection
MDR Advanced24/7 detection & response
MDR UltimateFull monitored response suite
Email Security Threats blocked before they reach your inbox
Email Security
Every incoming email is scanned for phishing, malware, and impersonation before it reaches your team — one of the most common entry points for cyber attacks.
Example: A fake invoice from a spoofed supplier is blocked automatically. Your finance team never sees it — preventing potential fraud before it starts.
AdvancedEmail protection
AdvancedEmail & collaboration protection
Complete+ data loss prevention
Web & DNS Protection Malicious sites blocked before they load
Web & DNS Protection
Blocks dangerous websites before they load — protecting staff in the office or working remotely. Stops malware downloads and phishing sites at the network level.
Example: Staff clicks a link in a phishing email. The site is blocked before it loads — no credentials stolen, no malware installed.
Optional add-on
✓
✓
Staff Security Training Your team becomes a line of defence, not a liability
Staff Security Training
Short monthly training modules teaching staff to recognise phishing, scams, and social engineering. Completion and scores tracked across your team.
Example: Monthly 10-minute module teaches staff to spot fake invoices and CEO fraud attempts — reducing the risk of a costly human error.
Optional add-on
✓
✓
Simulated Phishing Tests Find out who'd click before a real attacker does
Simulated Phishing Tests
We send controlled fake phishing emails to test how your team responds. Anyone who clicks receives immediate, targeted training on what to watch for.
Example: We send a fake "urgent invoice" email. Staff who click are shown exactly why it was suspicious — and what to do next time.
Optional add-on
✓
✓
Annual Penetration Test Find your vulnerabilities before attackers do
Annual Penetration Test
A structured security assessment of your systems and environment — identifying weaknesses before they can be exploited. Full report and remediation plan included.
Example: Annual test uncovers an unpatched internal server accessible externally. We fix it and verify closure before the next test.
—
—
✓
Reduce Downtime
24/7 System Monitoring Issues caught and fixed before your team notices
24/7 System Monitoring
We monitor your servers, computers, and network devices around the clock. Automated alerts notify us of problems before they turn into outages.
Example: Server disk space hits 85% at midnight. We're alerted, clear old files, and free up space — before staff arrive in the morning.
Optional add-on
✓
✓
Automatic Security Updates Systems kept secure without disrupting your team
Automatic Security Updates
We test and deploy Windows updates and security patches after hours — so staff aren't interrupted. Vulnerabilities closed before they can be exploited.
Example: Microsoft releases a critical patch. We test it, deploy it overnight, and confirm installation across all devices — no action needed from your team.
Optional add-on
✓
✓
Never Lose Your Data
Cloud Backup Recover anything — emails, files, contacts
Cloud Backup
Automated daily backups of your Microsoft 365 data. Recover deleted emails, files, and contacts quickly — regardless of how they were lost.
Example: Staff member accidentally deletes emails from three months ago. We restore them within 30 minutes — nothing lost.
Email BackupMailbox protection
Email + ArchiveMailbox & long-term retention
Full SuiteEmail, archive & identity backup
Fast Support When Things Go Wrong
Technical Support Help desk and remote support in one
Technical Support
Phone, email, and remote support for your team when things go wrong. We connect directly to your computers to diagnose and resolve issues without waiting for someone on-site.
Example: Staff member can't log in first thing. One call, we remote in, resolve it in minutes — back at their desk before the coffee's done.
Core Support 9am – 5pm Standard Rates Apply
Core — Technical Support
Call or log a ticket when you need us. One issue per call, remote assistance included. Only pay for what you use — billed at standard rates.
Elevate Support 9am – 7pm Included
Elevate — Technical Support
Help desk and remote support included in your plan. Handle multiple issues per call with a 4-hour response during business hours. Escalations and specialist involvement covered.
Complete Support Same-day Included, Fair Use Applies
Complete — Technical Support
Unlimited help desk and remote support included. Same-day response with expedited handling — your calls go to the front of the queue every time.
Response Time How fast we get back to you
Response Time
How quickly we respond after a support request is raised. Response time is measured from when your ticket or call is received during business hours.
Example: Issue logged at 10am — Complete clients receive a response and active work started within the hour.
Next Available Best effort
Core — Response Time
We respond as soon as we're available. No guaranteed response window — suitable for non-urgent issues that can wait.
4 Hours During business hours
Elevate — Response Time
Guaranteed 4-hour response during business hours. Your issue is acknowledged and actively worked on within that window.
1 Hour During business hours
Complete — Response Time
Guaranteed 1-hour response during business hours. Critical issues are escalated immediately to senior staff for faster resolution.
On-Site Support We come to you when remote isn't enough
On-Site Support
When an issue can't be resolved remotely, we come to your location. Complete clients have on-site support included — no extra charges for the visit.
Example: New office equipment needs setting up and cabling run. We come on-site, get everything installed, tested, and ready to go.
Standard Rates Billed per visit
Core — On-Site Support
On-site visits available when needed, billed at our standard hourly rate. No included visits — you only pay when you need us on location.
Reduced Rates Elevate clients only
Elevate — On-Site Support
On-site visits available at reduced rates for Elevate clients. You only pay when a visit is needed — at a lower rate than standard.
Included Complete clients only
Complete — On-Site Support
On-site support included at no extra cost. When remote isn't enough, we come to you — no hourly charges, no surprise invoices.
After-Hours Emergency Support Critical help when it can't wait until morning
After-Hours Emergency Support
For critical issues that happen outside business hours — system outages, security incidents, or anything that can't wait. Complete clients can reach us after hours for urgent situations.
Example: Server goes down at 7pm before a big presentation the next morning. Complete clients can reach us directly to get it resolved overnight.
After-Hours Rates Core clients only
Core — After-Hours
After-hours requests are charged at the full After-hours rate for core clients. You only pay when a after-hours issues is reported.
Standard Rates Elevate clients only
Elevate — After-Hours
After-hours requests are charged at the standard per hour rates for Elevate clients. You only pay when a after-hours issues is reported — at a lower rate.
Included Critical issues
Complete — After-Hours
Reach us outside business hours for genuine critical emergencies. System outages, security incidents, and business-critical failures — we're reachable when it matters most.
Dedicated Account Manager One person who knows your business inside out
Dedicated Account Manager
A single point of contact who knows your systems, your team, and your business — coordinating all IT services so you never have to explain yourself twice.
Example: Planning an office move? One conversation sets everything in motion — hardware, network, phones, user accounts, all coordinated.
—
✓
✓
Priority Escalation Critical issues go straight to senior engineers
Priority Escalation
When something critical happens, Complete clients bypass the standard queue and go straight to senior staff. Faster resolution when the stakes are high.
Example: Email goes down mid-afternoon. Complete clients are escalated immediately — not sitting in a ticket queue.
—
—
✓
Stay Ahead, Not Just Afloat
Monthly Reporting See exactly what's happening with your IT
Monthly Reporting
A clear monthly summary of support activity, system health, security events, and recommendations — delivered through your client portal.
Example: Last month: 14 tickets resolved, 99.9% uptime, 4 threats blocked, 2 devices flagged for replacement. All in one report.
✓
✓
✓
Business Reviews IT aligned to where your business is heading
Business Reviews
Scheduled check-ins to review IT performance, discuss upcoming changes, and make sure your technology keeps pace with your goals.
Example: Quarterly review flags an upcoming lease renewal as a good time to refresh ageing hardware and plan the budget ahead.
AnnuallyStrategic check-in
QuarterlyStrategic check-in
MonthlyStrategic check-in
IT Roadmap Planning A plan for your IT — not just break-fix
IT Roadmap Planning
A 12–24 month strategic technology plan aligned with your business goals — covering upgrades, investments, and initiatives so nothing comes as a surprise.
Example: Roadmap plans a server refresh in Q2, cloud migration in Q3, and new office network in Q4 — with budget estimates so you can plan ahead.
—
QuarterlyStrategic check-in
✓
Get Started
Get Started
Get Started
Guaranteed response times
No lock-in contracts
Local Brisbane support
Client portal access
Enquire About Core Enquire About Elevate Enquire About Complete

Get Started

Send us your details and we'll be in touch about the right package for your business.

Common Questions

Flexible Managed IT without the confusion.

Our packages are designed to be simple, flexible and scalable, whether you are a sole trader, a growing team, or a larger business with 250+ users.

Is there a minimum user requirement?

No. There is no minimum user requirement. Our packages are suitable for sole traders, small businesses, growing teams and larger organisations.

Are there lock-in contracts?

No. There are no lock-in contracts. You can use the service on a monthly basis and adjust your package as your business needs change.

Can we change plans later?

Yes. You can move between Core, Elevate and Complete as needed. Some services may be subject to vendor licensing restrictions, which we will explain clearly before making changes.

What size businesses are these packages for?

These packages are suitable for businesses from sole traders through to 250-seat organisations and beyond.

What may be billed separately?

Microsoft 365 or Google Workspace licences, hardware, project work, onsite visits, migrations, and some third-party services may be billed separately depending on your environment.

How do we know which package is right?

We recommend starting with a Business Technology Review. This helps us understand your users, devices, risks, cloud systems and support needs before recommending the best-fit package.

Additional Services

Extend your IT support with these services

Add to any package or purchase standalone. Everything managed by your local Brisbane team.

Foniex

Hosting & Domain Names

Your website, email, and domains — fast, reliable, and managed locally. No chasing overseas support desks.

  • Australian web hosting with local support
  • Domain registration & renewals managed for you
  • Hourly backups via Acronis
  • AutoSSL & Fortinet firewall included
From $16.50 /month
View Hosting Plans
Kizutel

NBN & Enterprise Fiber Internet

One bill, one team, one number to call. Business internet and phones managed alongside your IT.

  • Business NBN & fibre connections
  • VoIP phone systems with Teams integration
  • Static IPs & SLA-backed uptime
  • Bundled service discount available
From $29 /user/month
View NBN & Enterprise Fiber Plans
Kizutel

Business Phone Systems

One bill, one team, one number to call. Business internet and phones managed alongside your IT.

  • Tradiontal phone systems
  • VoIP phone systems with Teams integration
  • SLA-backed uptime
  • Call recording & mobile apps
From $15 /user/month
View Phone Plans
Zero Dawn Security

Cameras, Alarms & Access Control

Physical security that works alongside your IT — CCTV, alarms, and access control by the same local team.

  • IP security camera systems
  • Business alarm systems
  • Access control & door entry
  • Spare Parts and additonal devices
  • Remote monitoring & cloud recording
Custom quotes available
Request a Free Site Assessment
Hardware

Hardware Procurement

Business laptops, desktops, servers, and networking gear — pre-configured, delivered, and supported.

  • Laptops & desktops for business
  • Servers & enterprise networking
  • Pre-configured & ready to deploy
  • Warranty support & asset tracking
Volume business pricing
Get Hardware Pricing
Projects

Project Work

Office relocations, migrations, WiFi deployments — fixed-price quotes, delivered on time, no surprises on the invoice.

  • Office & site relocations
  • Server & cloud migrations
  • Enterprise WiFi deployments
  • Network infrastructure upgrades
Fixed project quotes
Discuss a Project
Frequently Asked Questions

Managed IT packages without the confusion.

Simple, flexible IT support packages for businesses of all sizes, from sole traders through to larger teams with 250+ users.

No. There is no minimum user requirement to sign up. Our Managed IT packages are suitable for sole traders, small businesses, growing teams and larger organisations.

No. There are no lock-in contracts. Our packages are designed to be flexible so your business can get the support it needs without being locked into a long-term agreement.

Yes. You can switch between Core, Elevate and Complete as your business needs change. Some services may be subject to vendor licensing terms or product restrictions, but we will explain these clearly before making any changes.

These packages are suitable for businesses of all sizes, from sole traders through to 250-seat businesses and beyond. The right package depends on how much support, security, backup, reporting and strategic IT guidance your business needs.

Core is best for businesses that need reliable IT foundations. Elevate is best for businesses that want stronger cybersecurity and included support. Complete is best for businesses that want priority support, stronger data protection and ongoing IT planning.

The packages include management of Microsoft 365 or Google Workspace. The actual Microsoft 365 or Google Workspace licences may be billed separately depending on your current setup, licence requirements and vendor billing terms.

Items such as Microsoft 365 licences, Google Workspace licences, hardware, project work, onsite visits, migrations, new device setup, internet services, phone systems and some third-party software may be billed separately depending on your environment.

Your package can scale with your team. New users can be added as your business grows, and users can generally be removed when staff leave, subject to any vendor licensing or billing restrictions that may apply.

Yes. Each package includes cybersecurity protection, but the level of protection increases as you move up. Core includes essential protection, Elevate adds stronger threat response and staff security training, and Complete adds more advanced data protection, testing and priority escalation.

The best place to start is with a Business Technology Review. We review your users, devices, cloud systems, security, backups and support needs, then recommend the most suitable package for your business.

Not sure which package fits?

We'll help you choose based on your team size, support expectations, cybersecurity needs and growth plans. No hard sell — just a straight conversation about what makes sense for your business.

Request a Package Review Chat to the Team