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IT Support Centre | Help, Downloads & Resources | ATS Systems Brisbane
Client Support Centre

How Can We Help You Today?

Your local Brisbane IT team is here — find answers, download tools, access your policies, or get straight through to a technician.

07 3523 3660 — Call Us contactus@atssystems.com.au Submit a Ticket

Support Resources

  • Support Tools

    Remote support tools, software installers, drivers, and client utilities. Approved tools only — safe to run when directed by our technicians.

  • FAQ

    Answers to the most common questions about our services, billing, onboarding, Microsoft 365, and general IT support for Brisbane businesses.

  • Legal & Policies

    Privacy Policy, Terms and Conditions, Complaint Handling, Acceptable Use, Financial Hardship, and all other compliance documents.

  • Submit a Ticket

    Log a non-urgent support request and our team will respond during business hours. Include as much detail as possible to speed up resolution.

  • Knowledge Base

    Step-by-step guides covering Microsoft 365, email setup, VPN configuration, password managers, and common IT tasks for business users.

  • Security Advisories

    Current security alerts, phishing warnings, and recommended actions for ATS Systems clients — updated when active threats affect our region.



Common Questions
 

Download the remote support tool from our Support Tools. Run it when directed by a technician and share the session ID displayed on screen. No installation required — the tool runs once and closes automatically at the end of the session.

Call us directly on 07 3523 3660. For urgent issues, calling is always faster than email or ticketing. Our Brisbane team picks up — no overseas call centres or ticketing queues for critical problems.

Most tickets receive an initial response within 2 business hours during standard hours (Mon–Fri, 8am–5pm AEST). Priority and after-hours response times depend on your service agreement. Managed service clients receive priority queuing.

Invoices and account documents are available in the Client Portal. If you don't have portal access yet, contact us and we'll set up your account.

You can raise a complaint by calling 07 3523 3660, emailing contactus@atssystems.com.au, or submitting a ticket. Our Complaint Handling Policy outlines the full process, including escalation pathways and resolution timeframes.

Yes — we support businesses across Brisbane, Gold Coast, Ipswich, Logan, and the broader South East Queensland region. Remote support is available Australia-wide for cloud, Microsoft 365, and managed service clients.