Submit a Ticket

Log a non-urgent support request and our team will respond during business hours. Include as much detail as possible to speed up resolution.

Full Name *

Phone Number

Email Address *

Company / Organisation

Priority *

Low priority

Medium priority

High priority

Urgent

Category *

Affected Device / System

Subject *

Description *

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Submit Support Ticket

Response Times

High Priority Within 2 hr
Medium Priority Within 4 hrs
Low Priority Within 6 hrs
Business hours Mon–Fri 8am–5pm

Need Urgent Help?

If your business is down or you have a critical issue, call us now — don't wait for a ticket response. 07 3523 3660 - MSP and Device support 1300 927 066 - Internet & Phone Support

Our local Brisbane team picks up — no overseas call centres or automated queues for critical issues.

Tips for Faster Resolution

Include any error messages exactly as shown
Note when the issue first started
List steps already tried
Attach screenshots where possible
Specify how many users are affected
Include the device name or username